Patient Information

New Patients

Banksia Medical Centre welcomes new patients across our clinics in Torquay, Newcomb, Hamlyn Heights and Belmont.

If you are attending your first appointment, we recommend:

• Bringing your Medicare card and photo ID
• Arriving a few minutes early to allow time for any required forms
• Advising reception if you have multiple or complex concerns so appropriate appointment time can be arranged

Some first appointments may require booking by phone.

Please see our Book an Appointment page for guidance.

Forms & Downloads

From time to time, patients may be asked to complete forms to support their care. These may include:

• New Patient Form – Newcomb & Torquay
• New Patient Form – Hamlyn Heights
• Transfer of Medical Records Form – Newcomb & Torquay
• Transfer of Medical Records Form – Hamlyn Heights

Forms are generally provided by reception or your healthcare professional. If you require a copy of a form or have questions about documentation, please contact the clinic.

After-Hours Care

Banksia Medical Centre provides care during standard clinic hours. If you require medical assistance outside of these hours:

• For medical emergencies, please call 000 or attend your nearest emergency department
• For after-hours GP care, contact the National Home Doctor Service on 13 74 25

Telehealth Information

Telehealth appointments allow eligible patients to consult with their GP by phone or video when a face-to-face visit is not required.

Important information about telehealth:

• Telehealth is available where clinically appropriate
• Medicare rebates may apply for eligible patients who have attended the clinic face to face within the last 12 months
• Telehealth calls may come from a private number
• Payment is required on the day of the appointment

More information is available on our Telehealth page.