Our Story
Who We Are
Banksia Medical Centre is a community-based general practice providing comprehensive, patient-centered healthcare across Torquay, Newcomb, Hamlyn Heights and Belmont, Victoria. For more than 30 years, we have supported individuals and families with accessible, high-quality medical care delivered by experienced general practitioners, nurses, allied health professionals, and medical specialists.
We operate as a connected network of clinics, united by shared values, professional standards, and a commitment to long-term relationships with the communities we serve.
Why Banksia Medical Centre Was Established
Banksia Medical Centre was established in response to a clear community need for accessible, coordinated, and continuity-focused primary healthcare. From the outset, the practice was built on the belief that effective healthcare depends on understanding patients as individuals and supporting them over time, rather than through isolated or episodic care.
We recognised the importance of strong doctor–patient relationships, clear communication, and integrated services in delivering better health outcomes. These principles continue to guide how we practise today.
Our Approach to Care
Our approach to healthcare is grounded in clear, consistent principles that shape every interaction with patients.
Our Clinics & Community Presence
Banksia Medical Centre provides care through four clinic locations, each serving its local community while operating as part of a unified practice.
Accreditation, Quality & Professional Standards
Banksia Medical Centre is an AGPAL-accredited general practice, independently assessed against the Royal Australian College of General Practitioners (RACGP) Standards for General Practices.
All doctors and health professionals practising at Banksia Medical Centre are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practise within the scope of their professional registration.
These frameworks support patient safety, quality care, privacy, infection control, and continuous improvement across all our clinics.
Leadership, Governance & Accountability
Banksia Medical Centre operates within a clear governance and leadership framework that supports clinical safety, ethical practice, and accountability. Our leadership team oversees clinical governance, professional standards, and continuous improvement across the organisation.
Commitment to Patients, Diversity & Inclusion
We are committed to providing respectful, inclusive, and equitable healthcare for all patients. Our care is delivered in a manner that promotes dignity, cultural safety, accessibility, and informed decision-making.
We recognise the diversity of the communities we serve and strive to create a welcoming environment where patients feel heard, respected, and supported.
Frequently Asked Questions
1. What is Banksia Medical Centre?
Banksia Medical Centre is a multi-location general practice providing comprehensive primary healthcare services across Torquay, Newcomb, Hamlyn Heights and Belmont in Victoria.
2. Where are Banksia Medical Centre clinics located?
Our clinics are located in Torquay, Newcomb, Hamlyn Heights (Manifold Heights district) and Belmont, Victoria.
3. Is Banksia Medical Centre an accredited practice?
Yes. Banksia Medical Centre is AGPAL accredited and operates in line with RACGP Standards.
4. What types of healthcare services does Banksia Medical Centre provide?
We provide general practice care, preventative health services, chronic disease management, allied health services, and access to medical specialists.