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Recognised for Excellence in General Practice

Banksia Medical Centre is proud to have been named “Victorian Practice of the Year” and “Australian General Practice of the Year”. These honours reflect our unwavering commitment to delivering holistic, comprehensive, and patient-centred family healthcare.

For over 30 years, we have had the privilege of serving our local community. We are deeply grateful for the trust and support of our patients, which continues to inspire our team to deliver care of the highest standard.

AGPAL Accreditation

Banksia Medical Centre is an AGPAL-accredited general practice, independently assessed against the RACGP Standards for General Practices.

AGPAL (Australian General Practice Accreditation Limited) accreditation demonstrates that our clinics meet nationally recognised benchmarks for:
• Patient safety and quality of care
• Infection prevention and control
• Practice governance and systems
• Staff training and professional development
• Privacy and confidentiality of patient information

Accreditation is reviewed regularly to ensure our practices remain aligned with current standards and best practice guidelines.

Commitment to RACGP Standards

Our care is delivered in line with the Royal Australian College of General Practitioners (RACGP) Standards, which provide a framework for high-quality, safe, and effective primary healthcare.

These standards support:
• Evidence-based clinical care
• Continuity and coordination of care
• Clear communication with patients
• Continuous review and improvement of services

By adhering to RACGP Standards, we aim to provide care that is consistent, reliable, and responsive to patient needs across all our clinic locations.

Professional Registration & Clinical Governance

All doctors and health professionals at Banksia Medical Centre are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practise within the scope of their professional registration.

Our clinical governance framework supports:
• Ongoing education and professional development
• Safe prescribing and clinical decision-making
• Clear documentation and information sharing
• Regular review of policies, procedures, and patient feedback

This framework helps ensure accountability, safety, and quality across our services.

Continuous Quality Improvement

Quality healthcare is an ongoing process. Banksia Medical Centre is committed to continuous quality improvement, using patient feedback, clinical audits, and team reflection to guide service development.

We actively encourage feedback from patients and carers and use this information to identify opportunities for improvement and enhance the care experience.

Our Commitment to Patients

Our commitment to quality care includes:
• Treating patients with dignity, respect, and compassion
• Providing clear information to support informed decision-making
• Delivering culturally safe and inclusive care
• Supporting continuity of care across clinics and services

These principles guide every interaction between our team and the people we care for.

Accreditation & Quality FAQs

1. What does AGPAL accreditation mean?

AGPAL accreditation means our practice has been independently assessed and meets national standards for safety, quality, and practice management.

2. Are your doctors and health professionals registered?

Yes. All clinicians at Banksia Medical Centre are registered with AHPRA and meet professional regulatory requirements.

3. How often is accreditation reviewed?

Accreditation is reviewed regularly to ensure practices continue to meet required standards.

4. How can I provide feedback about my care?

Feedback can be provided directly to clinic staff, via phone or email, or through the feedback options available at our clinics.