Contact Us
Banksia Medical Centre welcomes enquiries from patients, carers, and healthcare partners. You can contact our clinics by phone or email during opening hours, or visit one of our locations for assistance from our reception team.
If you need help choosing the right clinic or booking an appointment, our staff are happy to assist.
For medical emergencies, please call 000 or attend your nearest emergency department.
Our Clinic Locations
Feedback, Complaints & Compliments
Banksia Medical Centre values patient feedback and encourages patients to share their experiences, suggestions, and concerns.
- Feedback can be provided directly to your doctor, practice nurse, or reception staff
- A feedback box is available in clinic waiting areas
- You may also contact us by phone or email
Complaints and compliments can be directed to:
Email: [email protected]
Phone: (03) 5248 1299
We take all feedback seriously and use it to support continuous improvement.
If you remain dissatisfied after raising a concern with the clinic or your doctor, you may contact the independent authority below.
Health Complaints Commissioner (Victoria)
Address
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone
1300 582 113 (Monday–Friday, 9:00am–5:00pm)
Website
www.hcc.vic.gov.au